An online consultation is made by our patients accessing and completing a form. These forms are available 24/7/365 and relate to a large number of queries. The form is secure and contains a number of questions relating to the specific problem or query. Once completed, it is sent to the practice and reviewed by a member of our team It is then passed to the most appropriate person to be dealt with. We aim to have the forms reviewed within 36 hours if the next day is a working day